Refund policy

At MwFragrance, we are committed to ensuring the highest quality for our ladies' jewellery. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return and exchange process.

1. Eligibility for Returns & Exchanges

You can initiate a return or exchange within 7 days of receiving your delivery, provided that:

• The item is unused, unworn, and in the same condition that you received it.

• The jewellery must be in its original packaging with all tags attached, showing no signs of scratches, damage, or wear.

• You can provide the original invoice, receipt, or order number as proof of purchase.

2. Non-Returnable Items

Please note that we cannot accept returns or exchanges for:

• Customized or Engraved Jewellery: Items that have been specially altered or made-to-order based on your request.

• Sale Items: Any promotional items purchased during a clearance sale, flash sale, or with special discount codes.

• Earrings (Hygiene Policy): Due to health and hygiene standards, earrings cannot be returned or exchanged once the packaging has been opened.

3. Damaged or Wrong Item Received

If your order arrives damaged during transit or if you receive the incorrect item:

• Please contact us within 24 to 48 hours of delivery.

• You must provide a clear photograph or unboxing video of the damaged/incorrect product via WhatsApp or Email.

• In such cases, MwFragrance will bear the complete cost of replacement and return shipping.

4. Refunds

• Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via EasyPaisa, JazzCash, or Bank Transfer.

• Processing Time: Once your returned item is received at our facility and passes our quality inspection, your refund will be processed within 5 to 7 working days.

• Please Note: Original shipping and delivery charges are non-refundable and will be deducted from your final refund amount.

5. How to Start a Return

To initiate your return or exchange process, please reach out to our customer care team:

• WhatsApp: [Insert Your Business Number]

• Email: [Insert Your Business Email]

• Return Shipping: Unless the item was received damaged, the customer is responsible for shipping the item back to our designated warehouse address.