Here is a professional and clear Shipping & Shopping Policy in English for your e-commerce jewellery store. This outlines processing times, delivery charges, tracking details, and instructions for delivery to prevent confusion with customers.

You can directly copy and paste this into your website:

Shipping & Shopping Policy

Thank you for shopping at MwFragrance. We want to make your experience of buying our beautiful ladies' jewellery as smooth and delightful as possible. Please read below to understand our shopping and delivery guidelines.

1. Order Verification & Processing Time

• Order Verification: Once you place an order, our team may contact you via WhatsApp or phone call to verify your shipping address, especially for Cash on Delivery (COD) orders.

• Processing Time: All verified orders are packed and dispatched within 1 to 2 business days.

• Please Note: Orders are not processed or shipped on Sundays or national holidays.

2. Shipping Rates & Delivery Time

We deliver across the country using trusted courier partners to ensure your jewellery arrives safely.

• Standard Delivery Time: It usually takes 3 to 5 working days for your parcel to reach your doorstep after it has been dispatched.

• Shipping Charges: Flat shipping rates will be calculated and displayed at the time of checkout.

• Free Shipping Promotion: We offer Free Shipping on all orders above a certain promotional value (as specified on our website banner).

3. Tracking Your Order

As soon as your parcel is handed over to the courier service, you will receive a tracking number and a tracking link via SMS or Email. You can use this link to check the live status and estimated arrival day of your jewellery.

4. Inspection at Delivery

Jewellery is delicate and precious. We pack all our items securely in premium packaging.

• Upon receiving your parcel, please inspect the external packaging before accepting it.

• If the outer courier flyer or box appears severely torn, open, or damaged, please do not accept the delivery and contact our customer support immediately.

5. Cash on Delivery (COD) Rules

• Please ensure the exact cash amount is ready when the rider arrives at your address.

• According to courier company rules, customers are not allowed to open the parcel before making the payment to the rider. Once the payment is made, you can open the parcel. If there is any internal issue, it will be covered under our 7-Day Return & Refund Policy.

6. Incorrect Address or Unclaimed Parcels

Please double-check your shipping address and active phone number while checking out. If a courier service is unable to deliver a parcel due to an incorrect address or if the customer is unreachable after multiple attempts, the parcel will be returned to our warehouse. Re-shipping the parcel will incur additional delivery charges.

7. Contact Us

If you have any questions about your ongoing shipment or want to modify your order details before it dispatches, feel free to connect:

• WhatsApp/Phone: [Insert Your Business Number]

• Email: [Insert Your Business Email]